• Conference Schedule
• Speaker Biographies

4Keynote and Plenary Addresses  4Track One  4Track Two  4Track Three

Improving IM starts with evaluating strengths and weaknesses in public sector records and information management programs. This session will identify assessment issues, approaches, tools and tips that organizations can use to evaluate their IM capacity. Tools include new Canadian and international models for assessing IM capabilities related to people, skills, processes, management frameworks, technology and other resources.

Information supports business activities. How do you make information management "real" for business managers? What does it take to support the link between information management and decision-making? Learn how IM was key to the success of the Manitoba Land Initiative – a collaborative service of 8 departments of the Government of Manitoba.

How does senior management in a large organization view the importance of a records and information management program? Learn how to frame your information management program proposals to garner the best support possible from your own organization's leadership.

More and more, government is working in partnership with others in the delivery of services. This presents challenges to ensure information is managed to protect privacy and the government’s information assets. Learn how, through case studies that will be presented, to properly manage these relationships and the processes that must be put in place to support them.

Building an IM community of practice involves coordination, integration and shared competencies. Traditionally, IM practitioners come from different communities including access, privacy, libraries, records, publishing, information technology and others. And now, people are asking about the link between IM and knowledge management. How do you integrate these communities to support organizational effectiveness? What governance and coordinating structures need to be in place to support ongoing management of information assets?

In 2002, the Nova Scotia Department of Justice merged all of its primary information-related branches together into the Information Management Division. The objective: change the "information culture" and have related functions work together more effectively with an emphasis on synergies, corporate priorities and governance.
• David will explore how organizational change is being used as a focusing strategy and will look at some of the specific tactics being employed. Successes and challenges will be reviewed and he will also touch on how this organizational model is beginning to spread.

This presentation will examine IM and KM practices from the perspective that may be most important – the public sector knowledge worker. Often IM and KM practices focus on organizational needs and do not attend to the needs of the individual public sector staff member. This session will provide an overview of recent research on the problem-solving practices of knowledge workers. It will provide a model of how employees engage in problem-solving and decision-making that highlights the role of information and knowledge processes to support day-to-day work activities. The session will challenge some of our existing practices, raise important implications for the design of IM and KM in public sector organizations and explore how these often competing practices can be integrated and aligned.

Developing a taxonomy of your organization’s information is a complex, but necessary building block to good information management. Learn practical ways to set up the project to ensure success.

Electronic Information Management (EIM) is touted as a way to transform the way an organization manages all of its information assets – data, office documents, web content, publications, video, audio, and an even access to physical information assets – to support the business and service excellence. Learn what this really means, the state of vendor and business readiness for this approach, and how to plan a successful entry into an integrated approach to information management.

In the world of continuous security threats, organizations need to ensure practices and procedures are in place to adequately protect electronic information assets, while at the same time ensure those who need access to the information can get it easily. Learn how to balance the needs of security, privacy and access to critical corporate information resources.

Most public sector organizations manage much of their electronic information in a shared drive environment. Effective practices around organization and use of shared drives can improve current information management practices and lay the groundwork for a smoother transition to full electronic information management. Learn how setting principles and practices around the use of shared drives can help your organization prepare for full electronic information management.

As more and more information assets are created and managed in an electronic environment, the challenge will be to ensure these assets are available to future generations. Learn what is being done nationally and internationally for the long-term retention of electronic records and preservation approaches.

Enterprise Architecture essentially defines the target architecture at a given point in the future that is necessary to support the business mission and strategy of an organization. This session will provide insight into Enterprise Architecture and its alignment with Information Management disciplines to maximize the benefits for an organization.

Learn from a real life case study based on the experiences of an organization whose facilities and record holdings were completely destroyed in the World Trade Centre attack on September 11, 2001. Find out what vital records protection and disaster recovery strategies succeeded and what challenges the organization faced. Learn strategies and techniques that will contribute to your organizations business continuity plan.

What are the top 10 trends impacting the development and deployment of the Internet for online service delivery both within and outside the Government of Alberta? What are the 10 key technologies that will impact the use of the Internet over the next 5 years? Learn what challenges these emerging web technologies and online strategies will present for information management.

World-class web sites actively recognize the needs of end-users and balance them with the objectives of the business. But all too often, site builders neglect to: solicit their audience to determine their interests, needs and desires; involve their audience in the planning and design processes; and test the finished product with the people who have to use it.
• Learn how to employ user research, participatory design and usability testing to assess your current web site or execute your next redesign. Discuss effective approaches to gathering and responding to end-user requirements and discover common challenges to presenting useful, usable information on the web.
• To request a copy of this presentation, please contact Dave Robertson.

Learn how Municipal Affairs did a results-chain analysis of all department service initiatives and the impact this had on the strategic development of the department web site and online services. You will also hear about the significant impact of the process on the IT branch's activities.

Service excellence! No doubt that is part of your mission and vision. How do you make it happen? Learn how to ensure good information management practices can support service excellence and how an integrated approach makes it happen. Learn how the integration can be planned and executed so that good information management practices support service excellence.

Learn how Alberta municipalities like the City of Calgary have used the latest in web design and development techniques to enhance the delivery of services to their citizens.

Learn about the Government of Canada experience with Common Look and Feel Standards and Guidelines for the Internet (CLFI). This presentation will provide some detail of the various parts of the CLFI Standards and Guidelines in relation to some of the underlying legislation and policies that support them.
• The Government of Canada Metadata Framework and evolving metadata strategies will be described including the role of metadata standards in the Government of Canada content management solution. Successes and challenges encountered in the application of these standards and guidelines will also be discussed.

Learn about project managing an effective web site redesign based on user input. Important elements include strategic direction, user feedback, team building, project preparation, communication, content development, technical design, staging, testing, production, client satisfaction, meeting objectives and measuring outcomes.